Hi, I recently moved back home to Australia after being a US resident for many years. I have received a bill, which I’m confused by because I’m sure I ended my mobile service using the app before I left. I also confirmed the disconnection via customer service chat. I cannot find a confirmation email. I also cannot log in to My Verizon to figure it out because I’m overseas. My password doesn’t work and the recovery options aren’t available to me, it keeps trying to send a pin to my disconnected number. What is the best way to resolve this? Thank you
melaniecapuano We're sorry to read about the issue with logging into your Verizon account. We would like to take a look to ensure the account is closed and review any charges. We will be sending a private message. ~Peter
We are here to help! You can call our Global Support team from this number: 908-559-4899 -Joe
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