Verizon has limited me to cash only payments for my bill and for any other product/service available. If they do not remove this restriction, I will be canceling my service with them. I’ll pay whatever is owed for my device and anything else necessary to cancel my service with them and move forward AT&T. It’s ridiculous that I now have to drive 30min to a store to make a cash payment. I’ve had to do this since June and I can’t do it anymore.
I was experiencing fraudulent transactions on my bank account and had to dispute multiple charges from a merchant with my bank. In those disputes, a Verizon payment was included in the dispute in error. HOWEVER, I noticed the Verizon payment was included in the dispute and I immediately contacted my bank and had that Verizon payment removed from the dispute. THE DISPUTE ON THE VERIZON PAYMENT WAS NEVER COMPLETED AND THE PAYMENT STAYED WITH VERIZON. I NEVER RECEIVED MONEY BACK FOR THAT BECAUSE I CANCELLED THE DISPUTE AS SOON AS I SAW IT.
Now I’ve been having to drive and make cash payments just because my bank made an error and included that Verizon payment in the dispute, even though it was a bank mistake and the dispute was cancelled and never went through. If the cash only restriction isn’t removed by tomorrow, I’m canceling my service with Verizon by the end of the next day. This is ridiculous.
I came to see how long the restriction last. I thought it would be lifted after I made my payment but I see it is still in effect so if it isn’t lifted by my next bill I will be canceling my service as well
Good morning KennishaJ827. We can help you here with getting answers on the status of the account restriction. Please reply to the following private message and we can get into these account details with your help.
-Deb
You can’t respond to me? I wrote this post…It’s been 3 weeks now and still nobody from Verizon has helped me. I’m done
Customer service is definitely not Verizon’s strong suit. I also want to cancel my service.
I have a new account and Verizon screwed up my initial bill. Then they told me that my bank (Chase) refused payment on my first payment. They then placed my account on cash only status. When I checked with Chase about this, they confirmed that they did not return any Verizon payments on my Bank account. So Verizon is lying or is so inadequate in their operation that they messed up and then blamed Chase. I have an Excellent credit rating in the 800s and have never been treated so poorly by any company in my life. I will advice people not to sign up to Verizon Mobile as the company is incompetent, have the worst customer service, and is dishonest in their practices. I have never experienced such a bad relation with any company in my life. I wish I never left T-Mobile and will be returning.
Same thing happened to me as well. But with mine they never gave me an exact reason to why my account was on cash only status.
Sending you a private note.
-Cryssie
We're just checking in to let you know we're here to help with your service concern. Please let us know when you're available, so we can further assist you.
-Art
Hi the same thing happened to me and now I have to go in the store to pay my bill each month which is an inconvenience. I am definitely switching services after I pay this next bill for January! 😩
Same. I want this lifted immediately!! How do we fix this. Verizon is going to start losing many customers because of the service they provide now. Everything is automated and never serviced by a human being anymore.
Thank you for lifting this concern to us. We understand your sentiments and want to make sense of the situation. Please be on the lookout for a Private Message from us to get started.
-Christy
They will not lift it. They claim they can't, even though its them that placed the ban.
Hello and thank you for sharing this concern with us! It's always our priority that you are provided with the best possible service. We are here to help. Im sending you a PN so we can speak on the specifics of your account. -Will
-Will
I am experiencing the same issue. I have been a loyal customer with Verizon for 24 years and have never experienced this. The reps are of no help and their only solution is to go in the store and pay the bill. I spoke with 4 reps and received different information from each of them. I will definitely be switching my service after I pay this bill. It is not worth the headache.
-Harry
I been with them for 2 months and I’m getting ready to leave. They took away my auto payments and told my I have to wait 6 months. Which means that I lost my $40 saving. I’m done with them
Sending you a reply shortly via Private Note.-Ross
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