The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
I had Verizon in the past and ended up leaving because Verizon kept giving me issues I switched back because Verizon has the best coverage in my area and I had auto pay set up and I changed the card and Verizon tried to charge my old card and the payment came back returned and now I can’t finance a phone and I can’t get a straight answer to why some representatives are telling me to go into a store. Some representatives are telling me I can’t even finance a phone. Which is unfair to me because I followed the procedure to update my auto pay and the system still tried to take it out of an old debit card if I can’t get this issue resolved then I’m gonna end up switching to AT&T and writing a complaint to the Better Business Bureau because this is unacceptable and not fair to me
Thank you for being a valued customer. We are sorry to hear you had this experience and would like to assist. Send us a PM so we can help out and come up with a resolution for this issue.
-Cynthia
Hello Anthony1750. We are happy to help. I am sending you a private message.
-Erica
Anthony1750, thanks for sticking with us. We apologize for any inconvenience you've suffered. We are help. We'd like to investigate your issue further. Let us know when you are available so that you can authenticate and we can review your account.
-Erica
Start a new topic or ask questions in the open forum.
