Cash only status

[ibnyc]

Verizon’s is limiting my 3 lines to a cash only status. If no one replies to this or removes that status I promise you I’m cancelling my 3 lines and eating the whole cost of any device payment plan or pro rated fees just to switch to AT&T cause this is absolutely disrespectful. So it’s your move Verizon. I already cancelled a line last week and have no problem switching carriers unless my restriction is moved NOW!

#verizon

[vzw_customer_support]

Oh, no! Dealing with account issues can be frustrating, especially if you service is in a "cash only" status. Verizon is here to help.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

[KBrooke11]

Can someone also contact me?! I was only put on cash restriction at the fault of Verizon. They wouldn’t accept my bank! I had the funds! After 10+ hours on the phone their resolution was online via Western Union. That was a lie. Verizon isn’t even listed on their app. I just had someone attempt to lay in store for me with a DEBIT card & was told no. I’ll also eat the cost & due in small claims court because of all the lies I have recorded! I’ve never struggled for a company to take money from me! 

[vzw_customer_support]

Oh, no! Dealing with account issues can be frustrating, especially if you are set to a cash restriction. Verizon is here to help.

Please tell us more, what exactly is going on? When did the issue start? What recent changes have you made?

~Gilbert

[AgChuck29]

Active duty military and have been a Verizon customer for several years with the exception of one year while I was deployed and used a carrier that offered coverage for where I would be stationed.   Excellent payment history until July, when I had fraud issues with my bank account.   This caused a returned payment, losing autopay discount, and the cash only payment restriction.  All of this has rasied my payment and the restriction will not expire until January 2025, for a grand total of $350.  I spent several hours both on the phone and in a store hoping for a resolution, but I was transfered and put on hold and decided to give up for the day.  It is extremely insulting to hear your customer service agents repeat everything I say to them time and again.  Followed by "I am sorry, I am unable to lift the hold." 

Somebody at Verizon placed the hold.  Somebody at Verizon should be able to lift the hold.  I am baffled that this is how Verizon would choose to penalize a customer.   I absolutely understand a penalty or small fee, but a penalty so egregious at the risk of losing a customer?????   Help it make sense , Verizon.  And most of all, remove the penalty and reinstate my auto pay discount.  

[Metcalfjessica241]

 Need help with my account and am ready to switch to att bc I was put in cash only and was told them when else workers y’all had a promo going on right now and I needed to add a line for my daughter and buy a new phone so they said I could go to the store which they sent me an appointment up for an Arkadelphia Arkansas and when I get there and go buy the other one was actually gonna do two lines and get the smart watch also but anyways I was gonna add another line and my account was locked in the rep called you guys. We said I spent 2 1/2 hours the first day there on the phone. We try to get it figured out and they kept saying that they couldn’t do anything about it the financial people did. But the next day, I also spent all day on the phone. These are my two days off for the week and the whole time I was off. I was on the phone trying to get my account fixed so I could buy a phone add it to my account for my daughter. I was put on a cash only because my bank account got hacked by someone and I had to swap over to another bank and it messed everything up. I was not on a payment or anything. I got 1500 left in financials after this so I should be able to get the promo. Everyone else is getting Adaline by phone Adaline all you pay is for the line but I’m stuck with this one phone which has charges on it that I was lied to about also anyways please someone give me a call or message me [email address removed per the Verizon Terms of Service]

[Bmorgan0807]

I’m dealing with the same issues

[BWallis21]

I have also been put into restriction because of my bank account being ineligible??? confused because I pay my bills. I tried setting up auto pay and they denied it! I attempted to upgrade my phone but was told no because I don’t have “financing” for another month! If it doesn’t change soon, I will be switching carriers to someone who will actually help.

[mmiles45]

Hello! I’ve got this same problem going on right now as we speak! I’ve made a $420 payment and everytime I’m calling customer service they are not allowing me to set up a payment arrangement for my balance due to this CASH RESTRICTION! VERIZON IF YOU DONT REMOVE THIS RESTRICTION OFF MY SERVICE TODAY FOR MY BUSINESS PHONE! I will be cancelling my service with you guys! I NEVER HAD TO EXPERIENCE THIS TYPE OF CUSTOMER SERVICE! It is ridiculous if you don’t remove this cash restriction so the customer service team can set up my arrangement I will be CANCELING & reporting this service!

[Dworth]

I am having the same issues is there anyone who can lift my cash restriction 

[vzw_customer_support]

Hi there. We are sending you a PM in order to better assist you with your account concern.

-Will

[Lleyvas]

Hello I’m having the same issue please help me Leanne Leyvas 

[Bmorgan0807]

I am having the same issue. I am trying to open a line of service for my nephew and have a cash only status due to a issue with a charge being returned when Verizon charged my account when I canceled the payment prior to it being taken out. Now I am blamed for a mistake Verizon did and I am only been with them for two months and it highly unlikely I will stay unless I receive help or will take my concern to cooperate.

[Sepiyin]

Need help with that too

[vzw_customer_support]

Hello Sepiyin, we are here to help!. So we can better assist, we will be reaching out via Private Message. -Dee

[AirNick46]

Amen. I switched 5 months ago from att to verizon and the first autopay declined putting me in a cash only status. I'm a grown adult with $10k in the bank. A steady job with the military. Credit score of 750+. This is bogus. Worst is the time I've WASTED on the phone and in store trying to fix what was not my fault. 

[Jazzyjosey13]

Same here man. They put mine on restriction as well. I have the money to pay via credit card and they are refusing to turn off the cash restriction.

[LdyPanther]

I had the same issue with the first payment on my new phone line. They will not remove the cash status on my account for 6 months.

Another issue that I have is the fact that I had to make payment within 2 1/2 weeks after getting my new phone, which I am on a fixed income and get paid once a month. I should have been worn or even told when my next payment was due.

The next month I went to a non corporate store and made a payment through them, and it was not posted until I raised cain with the store manager at the location because they did not pay it and I'm being punished for that! Very very dissatisfying as a Verizon Customer! 

Another issue just came to mind is the fact that they updated their terms of service and usage, and they are going to limit the amount of "Unlimited" if you go over the  pre-set limit. I will say I did not sign up for that!

[vzw_customer_support]

LdyPanther, we want to make sure you're getting all the help you need and we're sorry about the myriad of issues you've been having. We'd love to take a look at the issues you have with your plan and any other problems. We're sending you a Private Message shortly.

~Jesse

[illashiza]

I’m disappointed with the cash-only status on my 3 lines. Please remove this restriction, or I will switch to AT&T immediately.

[phenomenal1]

Yeah I’m switching tomorrow for sure. I’m sick and haven’t been able to leave my house I have $ on my card to pay online yet you won’t let me. Out of principle plus your coverage. Making me pay cash in store that’s it for me.