Cash payment only status, autopay cancelations, returned payments…..

…..so today after at least five phone calls with Verizon to the tune of about 10 hours trying to end a never-ending loop of return payments and auto pay cancellation with a checking account that each time financial services checks and says is good and clear to use for auto pay. Now, realizing our account has been put on cash only status. IS it true that this cannot be reversed?!? It is an absolute MUST that this be incorrect. It very well better be reversible. Someone has until close of business today, and I mean with zero added hours on the telephone with agents and various departments…… or our account of over 14 years is DONE!!! GONE.
Never ending loop of wasted time, (basically) stolen money, and undue, UNNECESSARY stress..:….just for A DANG CELL PHONE.
1. Auto pay get set up with checking account,

2. financial services checks account and routing numbers, says we are good to go ,

3. Bill comes due;

4. app shows payment received

5. , days later app shows payment returned ,

6. auto pay canceled, returned payment fee charged, various payment restrictions placed on account

…..And REPEAT…..month after month after month after month.
This is absolute garbage. There is not a business on the planet earth that should be allowed to operate this way and any and everyone that reads this knows good and well that is a fact. Again, not spending hours on the phone over and over and over anymore…… get it straight today, message me that it’s been fixed. OR better yet….. do the honorable thing for ONCE and say “look, man we’re never gonna fix it. This is who we are now. You’d prob enjoy life more if you go ahead and go to AT&T. “.

Accepted answers

Verizon_Support

Hello Bsnyder2221, we regret any inconvenience as we always want it to be easy to do business with us. The cash only status is placed on accounts due to previous payment issues that occurred multiple times. We would have our Financial Services team be the only one that would be able to tell you if it can be reversed and why it was placed. You have to reach them by phone:

866-266-1445

Hours of Operation

Mon-Sat 8:00AM - 10:00PM ET
Sun 10:00AM - 7:00PM ET

-Sarge

All comments

SynthpopAddict

Long story short: If something happens with an autopay transaction being declined, then the system cancels your autopay and you're not allowed to sign back up for it for 6 months. There is no way to override this ban. While I wish there were some leeway because glitches can happen and it's not necessarily someone being a bad credit risk gaming the system - it is what it is.

Have you tried using the one-time payment site to pay your bill?

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

Financial Services may be reached at 866-266-1445 and someone said they might be able to handle getting rid of at least some of the restrictions on your account, if it was just an IT issue somewhere.

Verizon_Support

866-266-1445

Hours of Operation

Mon-Sat 8:00AM - 10:00PM ET
Sun 10:00AM - 7:00PM ET

-Sarge

Bsnyder2221

Yeah, thanks for the reply. However, Finacial Services is exactly who told me that it was your company’s fault, and each time they were the ones that assured me that the problem was resolved and that the autopay would in fact work as intended. And each time, it has not. Then to hear “oh it’s an unfortunate glitch.” Well, thanks for the reassurance that I am forking over hundreds of dollars a month to the wrong billion dollar tech/communications company. The amount of trust that must be relinquished on my behalf does not coincide with the inability to fix a “glitch” within the framework of automatic payment technology that has been in operation for 25+ years around the world. Then to leave it at “sorry, 16 year customer…..you burden to bear”.. Not sure with everyone’s familiarity with the deep south, but there’s a saying : a straw that broke the camels back.
Transfer Pin created. Appointment set with rival major provider tomorrow morning.

Verizon_Support

Bsnyder2221, this is the last thing we want to see. We are going to send a private message in order to look over the details and gather more information. From there we can look to next steps to get everything cleared up. Please be on the lookout for our private message.

-Alex