Charge for returned phone!

Hello, I have been in contact with Verizon online and in store to resolve an issue with a charge of $1,099.99 for a phone I sent back and have proof that it was received. I have been told time and time again a credit would be applied to my bill. This is going on 3 months and I still haven't received the credit and now my bill is past due! I'm not going to pay for something that I didn't do! I have all the tracking numbers where it was received. I have always had Verizon since cell phones came out. It doesn't show that because it was under my other married or company names. I'm 71 years old and don't need this kind of stress! Can someone please help me!

Accepted answers

Verizon_Support

We sent some Private Messages to discuss the charge you mentioned. Naturally, since this relates to a returned device and charges, we’ll need to look at your account. To do that we’ll need to continue in Private Message. Please contact us if you still need support.

-John

All comments

Verizon_Support

Hey there Sambodog. We never want our customers stressed and are here to help. We will send you a private message so we can assist with your concerns on a returned device.

-Toni

Sambodog

The problem still hasn't been resolved

Verizon_Support

Hello, Sambodog. My apologies to hear that you are still having issues with your billing and the returned device. I do see that we have attempted to assist but rest assured, help is still here. I have sent you a Private Message for further assistance.

-Natasha

Verizon_Support

-John