Chargeback??
Jacob1377
Newbie

I’m receiving a promotional chargeback which was left undisclosed to me, I was not notified of the changes, and need to know why I’m being charged a huge chargeback fee when nothing in my plan has changed. It’s at around $86 or something

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vzw_customer_support
Customer Service Rep
@Jacob1377  wrote: I’m receiving a promotional chargeback which was left undisclosed to me, I was not notified of the changes, and need to know why I’m being charged a huge chargeback fee when nothing in my plan has changed. It’s at around $86 or something

Jacob1377, having a charge pop up like that on my own bill would have me asking a few questions too. Happy to help you out with this. Typically, if something is being listed as a promotion charge back, something related to a promotion changed or wasn't competed, which can result in any credits being issued being chargedback/debited. Have you in the last few months used a device promotion or other promo?

-John

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