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Charged $2000 for a Fold5 I’ve never received

I bought a Fold5 for one of my lines that has a broken screen. I was charged $2009 . I tried canceling the order due to a question of if I chose the right color. I was told I couldn’t cancel and that was fine but I never received the device. It was sent to a Verizon return center and I’ve never received a refund. It was ordered on Jan 12. So I have a $2000 charge on my Verizon Visa with no device and no refund. I’ve chatted with support 3 times with no resolution. They just keep telling me to wait. I have all documentation including receipt chat screenshots, tracking numbers, order number and location ID. I need this resolved so I can get my second line back up and running with a device without a broken screen.

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Verizon_Support

Hello! We are truly sorry to see you in this dilemma. We know the importance of managing your account, especially if you are seeing an invalid Samsung Galaxy Fold5 Charge. Verizon is here to help.

FYI, you can always manage your bill/balance and acccount information through your My Verizon app. For more details click on this link: https://www.verizon.com/support/billing-and-payments/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

AirForceOne888

I’ve not received a private message. What kind did you send it to? I have two Verizon lines.

AirForceOne888

Also, I’ve tried using the My Verizon app and it’s no help. It keeps saying the device shipment is pending even though the shipping date was almost 10 days ago.

AirForceOne888

I’ve yet to hear anything from other than Someone named Gilbert I talked to via secure chat. I was told they would be in contact shortly and I’ve heard nothing. Verizon charged my Verizon visa $2009 for a fold5 on Jan 12 and have not shipped me a device or refunded me. It’s almost to the point I’m going to go ahead and let Verizon steal my money and just go to ATT which is something I never thought I’d say. I don’t know if I can ever trust Verizon after this fiasco.

AirForceOne888

Refund has finally posted so this issue seems to be resolved at this point. Whoever helped thank you.

Verizon_Support

We are here for you, and want to provide you with all available information. We sent a Private Message to further assist you. ~Geo

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