OMG I have had the same issue! I ordered an otterbox MagSafe case and a MagSafe pop it through the app and selected bill my account, very normal but when I got the notification from UPS that it was delivered, I was home so I open my front door but no package! So I check my UPS app, go to the notification and sure enough the delivery picture was just a blur, couldn’t see or read the package label, just a box square next to the bottom of a door, no unit number next to the door. FYI I live in a high rise condominium complex and there’s 3 different buildings all with different street addresses but same unit numbers. Our front doors are on interior hallways (think like hotels) which all the doors and hallways are EXACTLY the same so unfortunately I had no way of knowing where it was delivered to other than it wasn’t to me. So I immediately call UPS (can’t file a missing package online) file a claim with them and even the agent laughed that the proof of delivery picture must have been taken as the driver ‘ran by’. Next I used the chat option in the Verizon app to alert them as well. The agent could see it showed missing delivery already in UPS. She offered me a refund for both items ($68.00) and I explained that it was set to be billed on my next bill. She then assured me that I would not be billed and she had already removed the order from my account. All in all I was surprised how easy it was…. And then it wasn’t. I placed this order June 20th. Contacted them within an hour of said delivery. Saved the entire message. Then when I got my next bill notification about 8-9 days later, the charge was still on my bill. So again I reach out on the chat and I’m told don’t worry it will drop off once my bill generates on the 15th. So again I wait and on the 16th NOPE it’s still there. So again I reach out on the chat. And again I’m told ‘rest assured’ they have escalated this issue to the appropriate team and I will hear back in 3-5 days…. So fast forward, I paid that months bill, on autopay. I have reached out 9 times have over 350 messages and never have been contacted, at one point I was told that I had to reach out to the fraud department bc they suspected my account was compromised and someone had services in my name, spoke with fraud they didn’t have a clue what I was talking about. They said that my missing package claim was all done but was waiting for customer service/billing to release funds or credit back my account. So then they transferred me to billing where I was verbatim told that a note had been put on my account stating by no means should any agent refund this customer. The customer service agent said he had no idea why that would be on my account, I’ve been with Verizon for years, at one point even had the military service. He kept apologizing to me but also there was nothing he could do on his end. (This was a phone convo btw)
So now it’s November 2nd, placed order June 20th, stated delivery was June 22nd and I have NEVER HEARD BACK FROM ANYONE AND NOW WHEN I TRY TO CHAT OR CALL IM TOLD THEY ARE TO REFUSE TO ASSIST ME. All this over a case and a pop it. $68.00. If I wasn’t in contract for my iPhone, Apple Watch and iPad I’d switch to anyone else. I’d take a landline over this. Literally the worst service I’ve ever experienced and even when I contacted UPS just last week they said that Verizon refused the claim. At this point, the $68 bucks just isn’t worth the hassle. Lesson learned… NEVER ORDER ANYTHING FROM VERIZON. Wether it be a phone or pop it. Purchase your device or accessories from Apple or any other retailer, Verizon is only capable of providing cellular services (🤣🤣🤣)
