My Galaxy Flip phone screen had stopped working whenever I would open it. I had taken my device to the nearest retail shop. The manager there was so helpful in looking into it and my options. Luckily, my phone was still covered by warranty so all I had to do is send the device back once the replacement had come in. I returned my phone via UPS.
A month later, I get my bill and I'm being charged a little over $1300 for a non returned device. I had chatted with a representative on Oct 27 and they confirmed that they had received the device and my bill would be corrected.
I checked my bill 4 days before my payment was due and my bill still had not been fixed. I called and spoke to another representative and they confirmed that they had the device and that they would submit a ticket for account credit to fix my bill. He informed me that it would take 48-72hrs for someone to respond to me and that I could set a payment arrangement or pay my usual amount but leave the remaining balance unpaid. Being use to Verizons quick assistance, i believed him and set a payment arrangement for a week later. It is now 5 days past my normal payment date and I still have not gotten a response and unfortunately, it's too late to call to change my payment arrangement date.
It's also ridiculous to have to pay to speak to a financial representative to get my issue resolved when I had first initially reached out almost a month before.
I cannot afford to pay over $1300 at this time. Besides, writing a letter to Verizon, does anyone know any quicker ways to get this resolved?
Hey there, Lchewing13, sorry to hear you've had to reach out multiple times for this issue and we certainly don't want you to be responsible for a phone that was returned to us. So we can best assist, we will be reaching out via Private Message.
-Lauren
Start a new topic or ask questions in the open forum.
