I placed two orders for Apple watches in November. Each order had two watches. I cancelled one of the orders within an hour. They were never even shipped, yet I was charged the activation fees, taxes, and monthly plan/device payment for two of the devices. I have called and chatted for hours since then and was eventually told that I needed to pay for the charges and this would be fixed with my next bill. Lo and behold nothing was fixed. How can I talk to someone who can fix this?
Help is here. We don't want you to be responsible for products and services you don't have. Please tell us more. Do you have the order number and location code for the order that was cancelled?
-Natasha
Hi Natasha, yes the order number is ***** and location code is W233601.
I'm sorry to hear you were charged for something that you never received, Are you a current Verizon customer? When was this order placed?-Joe
Yes, I’ve been with Verizon for 4 years. The order was placed 11/11, please see order info in my reply above
Hi todaviasarah, I sincerely apologise this is the experience you've had thus far. I certainly want to help rectify the matter and make sure you are taken care of. I'm going to send you a private message to collect your information and better assist. -Red
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