Charged for whole home wi-fi and don’t have an extender

[Jls6279]

I have been goi g back a forth with Verizon for MONTHS about being charged for whole home wi-fi I don’t have.  They still have not fixed this!  Call every month and they claim to fix it. Even put in a ticket and said it was fixed. Well lo and behold again it’s not. I’m over Verizon and this constant fight. 

 

[SynthpopAddict]

If you have internet service with Verizon (either through Fios or the 4G/5G Home Internet), WiFi is part of the service and you would get a charge for that.

[Jls6279]

It’s for the wi-fi extender I do t have! I know I have wi-fi and have to pay for that. 

[vzw_customer_support]

Hey Jls6279. I see this has been going on for awhile. We'd like to look further into this for you. Please watch out for a private message from us so we can go over this together.

-Sara

[vzw_customer_support]

We are here to help and make sure your account is in order. Please respond back when you can so we can assist.

-Bryan

[vzw_customer_support]

We're sorry to learn your billing issues for your internet has not been yet been resolved, Jls6279. It's important to us that this is corrected right away. Just to confirm, is this for Fios residential service or cellular 5G Home Internet service? 

-Danielle