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Hello. My family and I cancelled service back before the new year in December. The account attached to autopay was charged until June. Ive talked to customer service a total of almost 4 hours on 4 separate occasions and nothing has been solved. This is my last ditch effort. In the course of those six months I've been charged interest on those unknown charges now amounting to over $300 a month. I was then charged $260 to "officially" close the account after already paying that fee in February. I have all documentation. This is laughable how unorganized and disingenuous this process is.
I am sorry to read that you were still being charged for service after cancelling with us. I do apologize for any errors and I would like to assist and look into this with you. A private message has been sent so that we can discuss in more detail.
-Bryan
We sent a Private Message to continue the discussion related to your billing issue. This is specific to your account, so we will need to continue in Private Message to fully resolve the concern. We want to make sure its resolved completely and the charges clarified. Please contact us if you still need support.
-Alex
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