Closed my account then they put late payments on my credit report.

Baker56Randy
Enthusiast - Level 2

I had the account since 2004 with no late payments. I just looked at my credit report.  I found out Verizon wrecked my credit over a $106 charge in 2001.  I had cancelled my service and I had no idea I had a late payment.  I am going through divorce and I was going to switch back to Verizon.  They made up my mind not to do it. 

I called twice and they refused to even try to do anything. I had not gotten any bills saying I was late.  17 years of service with no late payments then when I cancelled they did this.

0 Likes
Reply
1 Reply
kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

0 Likes
Reply