What a nightmare! In October of 2022 we moved my 2 personal lines from my commercial account to a personal account with internet. After two months of extremely poor internet service, and with the recommendation from Verizon, we cancelled the account and moved my two lines back to my business account. We returned all of the internet hardware as well. Verizon assured me that there would be no other charges since we moved the two lines back to my commercial account
Recently I applied for a commercial loan. To my shocking surprise my banker told me that Verizon had turned my account over to collections. Thirty years of perfect credit wiped out with one sweep from Verizon. Verizon has never once tried to contact me in two years regarding the minimal balance due. No bills (mailed or emailed), no phone calls, nothing! I have called several times with no response. Furthermore, no one can even tell me what the bill is for. Talk about the opposite of service....
This is probably the worst experience I have ever had with any company. I am currently shopping for a new carrier for my 20+ business lines. I have already contacted the reporting companies and the collection company without any help. Does anyone have any suggestions of who to contact?
This is definitely not the experience we want you to have bryongoody. We will send you a private message to further assist.
~Ivone
Once again I get the same response. Nobody at Verizon can help me. I will take my 20 lines and go to another company. Thanks for nothing!
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