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I terminated my service on 1/31/2025, but I was charged a full $59.99 of monthly bill on 1/27/2025. Today is 3/2/2025 and I still have not received a refund of my credit balance. I have called and spoken to different customer service reps but I have been given different answers, some told me the refund should have arrived in less than one week, some told me it arrives in more than 3 months. Anyone know how long this refund process takes?
Credit balance refunds are typically received via USPS within 2-3 weeks of the credit balance showing on the account that is closed. Did you verify your address was correct on your account prior to cancelling services with us?
-Katie
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