Is there a customer service email or address? i can't locate one on the website. I have had a problem with my account for a year now. Have spent countless hours on the phone. I want to have some written communication but I can't locate an address or email. I can't speak to one more agent. Help!!
@furrynana wrote:Is there a customer service email or address? i can't locate one on the website. I have had a problem with my account for a year now. Have spent countless hours on the phone. I want to have some written communication but I can't locate an address or email. I can't speak to one more agent. Help!!
Try here, they are real Verizon employees and have great service.
https://www.dslreports.com/forum/vzdirect
Or if you want to get in touch with the Corporate executives
Furrynana, I agree with you completely. I have been a Verizon Fios customer for 3 days and I'm ready to give them zero stars for customer service.
They have made it impossible, as you say, to contact a live person. The recording on their Help line states there is a 1 hour and 19 minute wait to speak with an agent. The executive webpage was totally useless.
All I want is a booklet that should have been given to me at the time of the installation describing the digital voice features for my phone. It's a fantastic product. But I need and want the hard copy of the instructions that cover the dozens of options and configurations for their phone service. I have the PDF of the manual on my desktop; but I would like the manual so I can write notes and passwords in the margins.
Verizon, if you're reading this can you help?
https://www.verizon.com/cs/groups/public/documents/adacct/fios_digital_voice_user_guide.pdf
This is a customer helping customer forum, Verizon may stop in occasionally.
the manual was easily found via a google search.
A hard copy is just as easy as printing it out from the online pdf which is 45 pages but if your printer has two sided printing it’s 23 pages.
No EMAIL???? I WAS LIED TO ABOUT MY PLAN. PROMISED VIA CHAT (RECORDED AND SAVED) THAT MY PLAN WAS GOING TO BE PREFERRED. RAHUL (CHAT AGENT) LIED!!!
NO SUPPORT
Hello Radar74,
To talk to a Verizon representative, you should contact customer service directly though one of the methods available on our Support page.
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