I have had issues with my connection to the Verizon Network. I have two phone on my account and both phones have the same issue. I chatted with a Customer Service Rep on February 22nd for quite some time. Nothing was solved but she stated would contact me on Monday, February 26th as they "Verizon" could see what was happening without the phones connected to Wifi and away from home.
You can read the transcript and conversation as I am sure you have it attached to my account. It not, I do have a copy! I had already the week before spent over 4 hours total dealing with Digital Secure issue with two different agents. I am the one that finally figured out that it was not longer compatible with my device but had been paying $ 5.00 a month which I was giving a $20.00 credit. But it also affected my Call Filter that I pay for which I discussed with agent. I update my apps auto and go through and update, too. So it should have been the latest but apparently even the Verizon App I had to uninstall and reinstall !
I have been a loyal customer for a very long time! I can list my issues or I need a Supervisor ! to call me. I don't understand Verizon's view of loyalty ? I actually recommended Verizon and have many family and friends go to Verizon due to my recommendation.
I need a call or an Email to whom I can call direct to get this taken care of ASAP as my billing cycle ends in 2 days!
Oh, no! We are sad to see you in this situation. Our goal is to offer the support you need.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
Start a new topic or ask questions in the open forum.
