So I went into a verizon corporate store to add a line for business and get my two boys gizmo watches. By the time I left I added 2 new phones because the representative upsold me by saying I would basically be getting a new phone for free and the discount from the first 3 lines would make that line free. Got home the same night and called customer service for something and found out I could get a better deal with a better phone online. I asked if I did that would the restocking fees and activation fees be waived and she said yes. Told me I needed to return them to the store and repurchase them online. So I did that. I went to return them to the store and was told I had to pay the restocking fee in store even though it was a corporate store and it would be reimbursed on my bill. So I paid it. Went to the store to pick up the phone I ordered online but couldn't because they actually didn't have the phone in stock and their inventory was not correct. I was on the phone with customer service while being at the store for over an hour and a half and I ended up getting a phone that was much more expensive than I planned to get but again customer service said we'll waive the activation fees and offer a credit to your account to bring the monthly price of the phone down. Fast forward a couple of weeks and the bill generates and I'm being charged over $150 in activation fees because Verizon says they're valid charges. I explain to them that if they just go back and listen to the calls they will see their employees told me the activation fees would be waived and restocking fees reimbursed but they said it has to be escalated. So I said we need to escalate it because my bill was already going from $223 per month to $320 per month but now I'm looking at a $530 bill. I was on the phone with customer service for 2 hours recently and she said there is no one above her that I could talk to and that I needed to come on here and post in the forum. For a company that large this whole situation is unacceptable. I've left once before after being with this company and working for this company since 2009 and for them to just say it's on your bill so it's valid without checking the recorded calls that they remind you when you call each time is unacceptable and they need to be held accountable for their employees.
Start a new topic or ask questions in the open forum.
