I have had Verizon wireless service for greater than 22 years. My partner and I have two lines. About two months ago I called because I saw an offer for a free phone and I did need to upgrade and so I initiated that during my phone call. during the course of the conversation, the representative somehow interpreted my request as wanting an additional two lines. after the phone call which I thought I had completed successfully, I received two brand new phones and two brand new lines in the mail. ever since then after numerous phone conversations with Verizon I still cannot get these two extra lines off of my account and they have sent my account to fraud and I am told to wait until they contact me via email. I am extremely frustrated and feel helpless and I’m ready to switch from Verizon. I need supervisory level assistance, which I cannot seem to get access to. Does anybody have any ideas on how I can reach someone who is in senior level customer service that can help me?
