Customer Service

[Deerrun688]

I have had Verizon wireless service for greater than 22 years. My partner and I have two lines. About two months ago I called because I saw an offer for a free phone and I did need to upgrade and so I initiated that during my phone call.  during the course of the conversation, the representative somehow interpreted my request as wanting an additional two lines.  after the phone call which I thought I had completed successfully, I received two brand new phones and two brand new lines in the mail.  ever since then after numerous phone conversations with Verizon I still cannot get these two extra lines off of my account and they have sent my account to fraud and I am told to wait until they contact me via email.  I am extremely frustrated and feel helpless and I’m ready to switch from Verizon.   I need supervisory level assistance, which I cannot seem to get access to. Does anybody have any ideas on how I can reach someone who is in senior level customer service that can help me?

[vzw_customer_support]

We've got your back! Sending you a private note now.

-Cryssie

[Deerrun688]

If you could call me, I’d really appreciate it. I’ve been working with the text group but it’s very infuriating. My phone number is *****

[vzw_customer_support]

We are more than happy to help you with any of your concerns and have access to the same resources here in this platform. I am confident I can get this resolved for you. May you please provide me with a brief description of your issue?

-Cryssie

[Deerrun688]

Your phone number was starred out so can’t call.  I’m not surprised no help here

[catam]

I'd really love to hear whether the followup from this question worked out for you. I can't access my billing information and I can't report the problem because the website is so broken. My only option is chat, and I'm not even sure that will work, I'll try in the morning.

[vzw_customer_support]

Hello catam, we will be happy to take a look at this with you. I am sending a private message so we can get started.

-Joe

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to the add a line misunderstanding. This query is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.