Why has a refund for a product I never recieved taken at least two months to sort out?
Why have I spent over 8 hours combined on hold and in communication with your customer support for a simple order cancellation and a refund.
Why have three service reps out of the dozen ive talked to, most likely not verizon employees told me this has been resolved and the payment should be sorted within a week.
Why has your customer service reps not communicated clearly with their colleagues making matters worse.
Why was I told this device which was ordered, never arrived (returned to shipper) then cancelled by me still charged to my account causing financial issues?
Why, after I was told last week that the money would take five days to be refunded to my card, have I recieved two verizon text messages for more info to be uploaded.
Community manager, I know you will read this rant, I expect a call from a Verizon employee in 24 hrs or you will loose my seven lines to ATT.
We are sorry to read that you've had this issue for such a long time, as this is never the experience we want for you, and the last thing we want is to lose your preference. To better assist you, we will be sending you a private message.
~Freddy
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