Customer service and resolution

[Jb1284]

First let me say I actually never really wanted Verizon. My ex who worked for Verizon decided he was going to just transfer me from att to Verizon without my knowledge, all because he wanted the commission and numbers. When I tried to go back to att I was told I would have to pay 1700$. Yea Iike most now a days I’m living paycheck to paycheck. Especially after my ex now. My service was suspended today but the second I got the notification I paid it immediately to get it back on. I waited the 15 minutes.  Me and my children restarted our phone 3 times. And still nothing. Another 20 minutes of trying to get to a live agent through the app getting a response that the only way to get to a live agent was to pay the bill that was already paid.  Finally I found a way to get a live agent. For some reason the first person I had gotten said she was unable to restore my service so she transferred me to someone else. Which again I’m told to just keep waiting and waiting. And waiting. Not being given a reason as to why it’s so difficult to get my service back on. By now it’s been an hour and a half. At this point now I’m getting very angry. I’ve never in my life ever had so many issues to just get service reconnected and to get answers. It’s never taken so long either with any other company. And I wanted to know why.  The person the. Proceeded to say “you want your services restored right” after he says I’m using vulgar language. When I’m not getting answers and just told to wait. When I also have a child in the middle of traveling right now. My account was supposed to be set to automatic payments. The last time it was connected to the wrong card and was supposed to be corrected. This is how I found out it never was.  Now I was dealing with this and my services was threatened by the customer service representative. That person needs to be reprimanded for that. I keep having issue after issue after issue with this company.  I should of never been forced to keep Verizon. Especially when I NEVER OKAYED FOR MY SERVICE TO BE TRANSFERRED OVER.  If I need to  I will attach the entire conversation including the response I was getting before getting a live agent  being told to pay up after already paying before I can even get an agent  

 

[vzw_customer_support]

Jb1284 Thank you for reaching out. I am sorry to hear about this recent experience. I can understand how that can be frustrating when trying to get your account set up correctly and having the services work. I will be sending you a PM to discuss this further. 

-Harry

[vzw_customer_support]

We had sent a Private Message to continue the discussion related to the concerns outlined in your post. If assistance is still needed, please engage with us there.

We understand that billing issues can be stressful, especially when you've already spent time trying to resolve them. To help you with your Verizon mobile account, we've provided resources below. These include information on understanding your bill, various payment options, setting up Auto Pay, and other helpful tools. Please use the links below for any similar billing or payment inquiries:
Mobile billing and payments: https://www.verizon.com/support/billing-and-payments/
If your bill is past due: https://www.verizon.com/support/residential/account/pay-bill/past-due-bill
For a step-by-step guide on setting up Auto Pay, please watch our video: https://www.verizon.com/support/how-to-set-up-auto-pay-video/ 

For further assistance with payments, non-payment suspensions or account restriction, please contact Customer Financial Services at 1-866-266-1445. Their hours of support are Monday through Saturday from 8:00AM - 10:00PM Eastern Time, and then Sundays from 10:00AM - 7:00PM Eastern Time. -Red