Customer service/billing issue

[Lminnig]

My valued customer discount was removed in error and they will not help me apply it back. I called 4 times or more and several chats and emails. This has been going on since October 2023, 3 months of frustration as a customer of over 20 years. I have lost my trust in this company. Very frustrating as I have read many other posts like mine. You cannot reach corporate or put in a complaint it seems impossible. I feel as if they just don’t care about their customers no matter how long you have been with them. 

[vzw_customer_support]

We're sorry to read about the situation regarding your discount. What kind of discount was it? Were any changes made to the account before you lost the discount? ~Peter

[Lminnig]

Hi Peter- The discount I had was the Valued customer discount of $35 plus my mobile + home for $5 for a total of $40 a month. Prior to this yes there was a change I renewed my discount as a teacher discount assuming that is the one I had and it changed it then. I chatted with another agent for 2 hours last night and came to a short term resolution however long term it’s still not resolved. I have wasted many hours speaking with Verizon reps trying to get this solved long term. 

[vzw_customer_support]

Lminnig, thank you so much for this info. I know how important it is to get the best in savings. Your time is very important to us and we want to be respectful of it. May I ask, what was the short term solution? 

-Natasha

[Lminnig]

Natasha- I was given a credit this month for $10 as a short term resolution. I was told going forward instead of the company doing the simplest solution of giving me back my original discount I now have to call each billing cycle to get this credit applied. This is a waste of my time once again. I remain very disappointed in Verizon customer service and as a company in general. They treat their long term customers with no regard or respect. This has been going on since October, months now and now I have to call every month it doesn’t make any sense at all. Thank you. 

[vzw_customer_support]

Lminnig, thank you for explaining this and my apologies for this experience. Your many years of business mean everything to us and we are here to help and provide a viable solution. I have sent you a Private Message for assistance. 

-Natasha