Early in this year I was surprised to see my bill increase. When I called customer service for an explanation, the rep explained that the credit for my automatic payment was reduced by $5. I told her that this was done with no prior notice or explanation; that this was unacceptable, and that I was going to switch to another provider. She offered to change my plan to Unlimited Welcome to lower my bill. However, she didn’t inform me that this less expensive plan includes exclusively deprioritized data.
Last month we were in London, UK. At numerous times we found ourselves in a very crowded place with no useable service, resulting in extreme frustration and difficulties in our activities.
Shortly after returning home, I called numerous representatives to find out why this happened. None of them offered a plausible explanation. I can only assume they didn't understand that the answer to my question is that Unlimited Welcome includes exclusively deprioritized data. I had to figure that out myself.
I switched our four lines to AT&T, taking advantage or their offer to pay off the balance on two of the phones that weren't paid off yet. Understandably, Understandablly AT&T requires a copy of my final bill from Verizon as proof of my liability to pay off these devices.
However, I couldn't get access to my account because I’m not a customer anymore. I called customer service, and the rep told me he would send a physical copy of the bill via USPS. Thus far he hasn't done that.
So today I called customer service and requested the bill be emailed to me. This rep informed me he was not able to do this because "the system doesn't allow it." He told me he would email the information about what I still owed on my devices, that he had done this many times before, and that this would fulfill AT&T’s requirement. No such email has yet arrived.
I drove to a nearby Verizon store, and demanded a printed copy of my final bill, which I received from him. So does "the system allow" this to happen, or not?
I hesitate to believe any of the phone representatives I mentioned here were anything less than well-motivated in their efforts to adequately respond to my reasonable requests. I strongly suspect they were not trained adequately.
There are other examples of ignorance and misrepresentation of Verizon's reps that I don't have time to describe here. I have hopefully written enough here to validate my complete absence of any regret whatsoever in leaving Verizon.
By the way, I was a loyal Verizon customer for 19 years.. I strongly suggest Verizon expend more resources in providing acceptable customer service.
