Customer service for billing

BBP2429
Newbie

They are charging me for a phone that was returned to their warehouse.  I was not home when it was to be delivered. Never touched said phone.  Contacted them 3x over this billing issue. 3x I was told it would be taken care of…. They shut my service off.  Guess what you can’t contact them  without service.  Try calling from landline? Lololo cannot talk to a person.  Will be switching to T-mobile 

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vzw_customer_support
Community Manager
Community Manager

Hello, we're sorry to learn you're having issues with your account. We will be sending you a private message to further assist.

~Ivone

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vzw_customer_support
Community Manager
Community Manager

We had sent a Private Message to continue the discussion related to your billing issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern.

Please contact us if you still need support.

 

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