Customer service
CWS3
Newbie

Called with a billing issue. Was over charged a second month extra charges. Called customer service to get corrected and got additude and smartbut commit from customer service. Just telling me the dates my account was billed. Like I can't read a statement, and continued to correct me on how I didn't know how and when I paid. I have had a 4 to 6 line account for close to 18years with this company running $400 to $500 or more a month. I  call with a issue and get a smartbut with no people skills. I'll buy a Walmart pre-pay phone before I keep dealing with this. Calling Mint Service tomorrow and start shopping!!!

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Re: Bad customer service
vzw_customer_support
Customer Service Rep

CWS3, we're terribly sorry for the experience you had. This is not the experience we want any of our customers to have, especially customers that have been part of our family for such a long time. I will be sending you a private message to further assist if you wish. 

~Ivone

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