Customer service
Chris_Qyz
Enthusiast - Level 1

Hey all,

I would like to share my awful experience with Verizon. 

 

More context on my case: I was traveling abroad last month and I bought the 1 month Travel Plan from Verizon. I am aware there's a limit of 250 minutes talk, but it is not clear what counts for the 250 mins. There's incoming calls, outgoing calls and international calls. When I used about 300 minutes. I was worried about this limit so I contacted Verizon customer service through the chat. This customer service guy told me that I only used 1 minutes and I still have 249 minutes to use, and they even send me a text message confirming they will credit back any excess usage. I believed that and used more minutes, but when the bill comes out, it has a huge charge for the minutes beyond 250. I tried to contact Verizon customer service but no one is responsible for this the wrong information given by their customer service. I will not use a single minute if I know I am exceeding the limit. 

 

 

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vzw_customer_support
Customer Service Rep

We know how important it is to manage your account, and we are sorry to read that you had this negative experience, we'll be glad to help out. To better assist you, we will send you a private message.

~Freddy

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