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Had the worse experience ever I had 3 different agents lie to me. 1 agent told me that I would receive a full refund because they falsely charged me for max and Netflix and to check back if 4 to 5 businesses days of if I don’t receive, so I checked back only to have another agent tell me that the other agent basically lied and that I would not receive a refund, I am beyond upset that this is how they treat a loyal customer of 3 years
Solved! Go to Correct Answer
We had sent a Private Message to continue the discussion related to your billing issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
-Janell
Hello Jadamcmll, this is definitely not the experience we want to hear you are experiencing. It should not be more than one attempt to fix your issue. Please look out for a PM where I will be able to better assist you.
-Luis
We had sent a Private Message to continue the discussion related to your billing issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
-Janell
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