Device Buyout Agreement Charge

[ConstanceScott]

I just received my bill and went into shock. How was I billed over $600 for a charge I didn’t know about? Tell me this is a mistake.

[SynthpopAddict · Accepted solution]

Your device must have been tied into some agreement where you have to stay with Verizon for 36 months and leaving before then means you have to pay whatever remaining balance is left on the device.

[SynthpopAddict · Accepted solution]

Your device must have been tied into some agreement where you have to stay with Verizon for 36 months and leaving before then means you have to pay whatever remaining balance is left on the device.

[vzw_customer_support · Accepted solution]

Hello, ConstanceScott. Help is here as I'd be shocked to see a charge that I wasn't expecting. Please tell us more. Have you checked the full detailed billing via your online My Verizon account for more details? What does it show regarding the charge? Please clarify.  For the steps to view the full billing, please see the link below.

https://www.verizon.com/support/view-bill-online-faqs/#:~:text=To%20access%20your%20most%20recent,de....

-Natasha

[gjpowell96]

I also received a $600 charge after paying off my phone. I was told I had to wait 30 days to pay off my phone and that I could with no charge, I then switched to AT&T due to service being considerably better where I work. I then called Verizon to confirm I had made my last payment after being disconnected and that was confirmed, and now here we are 2 months later with an overdue $600 charge that I did not know about. 

[vzw_customer_support]

We certainly want to make sure we are able to help with your billing concerns. I will be sending you a private message to better assist.

-Jazzy

[vzw_customer_support]

Hello there, just touching base! We want to make sure we resolve any pending billing questions you may have. Feel free to reply at your earliest convenience and we will be more than happy to assist.

-Christy