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I upgraded my phone on the app. I reviewed the charges over and over before finally agreeing to upgrade my phone. I did not see any charges, I even turned in my phone which was in perfect condition to Verizon and got an email confirming the phone was in great shape.. Now my bill has a Device Buyout Charge. It shouldn't have a charge because they credited it. This makes sense and if it’s not resolved I’ll be switching all 3 of my lines to a new provider.
We are here to support you. Sending you a Private Message now.
-Cryssie
We had sent a Private Message to continue the discussion relating to your Device Payment Buyout charge. This issue is account sensitive and will need to be continued via Private Message. Please contact us if you need further assistance.
-Katie
Start a new topic or ask questions in the open forum.
