The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
I'd like an explanation for the $94.44 device buyout charge when I traded in my Galaxy S22 for an S25 . The promotional information said Verizon would pay off the S22 remaining balance and I'd get the S25 for free (getting the trade-in amount of $23.33 deducted each month).
Confused as to the extra charge. Thanks.
Solved! Go to Correct Answer
We had sent a Private Message to continue the discussion related to your device buyout issue. This situation is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
-Alex
Hi willscolorado: Thanks for your inquiry! Typically promotional credits are shown beneath the charge to offset the cost, if that isn't present on your billing and you're seeing a total higher than anticipated, not to worry - we are here to help. Please be on the lookout for a Private Note offering support for your issue.
-Christy
We had sent a Private Message to continue the discussion related to your device buyout issue. This situation is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
-Alex
Start a new topic or ask questions in the open forum.
