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I am very disappointed with Verizon. I changed from and long term user of AT and T. Verizon kicked back charges when I tried to pay my bill by setting up auto pay. They then charged me more money to reset. It was evident that I tried to pay my bill on time. They would not reverse the additional charges. I definitely be looking for another company.
We're so glad you chose Verizon, heatherwilson2, and we don't want to see you go. So we can best assist with your billing concern, we will be reaching out via Private Message.
-Lauren
I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe
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