I set up a payment plan Tuesday the 11th and was disconnected Thursday the 13… I thought the whole point of a payment arrangement was to keep service and make payments! This is ridiculous!
I’m sorry this happened. It's possible this issue was related to the due date of the mobile bill and the date of the arrangement. We provide some additional clarity on timing in the question, "I'm already past due on my Verizon mobile bill. Can I make a payment arrangement?" This information is in the About section of the Make a payment arrangement to pay your mobile bill FAQs.
We understand how having your service turned off can be frustrating. We are happy to take a look at the payment and review options. We have sent you a Private Message to further assist.
-Kristen
Helo. we are still here to assist you when you are ready.
-Jaquetta
Same with me as well made a payment arrangement and boom my service was turned off a few days before my set date to make a payment for my pass due amount that was set up already
Hello andyredvest37. We're sorry to hear about your experience. Are you still having issues with your account? Please let us know if there is anything we can do.
~Ivone
