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We disconnected three of the four lines on our Verizon account, two of which had payoffs. We received a bill that just listed the payoff as a lump sum and didn't even say what it was per device. I can no longer log into our account with the former login because the ID was my phone number. I've created a new login for the remaining line. I have spent hours chatting and talking to customer service to get this itemized bill. The first one told me they would mail it, but it's only the version I can get online, not itemized. I cannot use the disconnected login because it tells me "The information does not match our files." Probably because the account is still active under my husband's name/line. I am filing a dispute with my credit card company for this if I have to spend much more time on it, this is ridiculous. I should be able to download an itemized bill.
Solved! Go to Correct Answer
Resolution Update: By partnering with support, the issue of the itemized bill was resolved. If others encounter similar problems with accessing a bill, we offer a few options to help with this.
Bill reprints can be sent through the mail by our support team, with the past 10 years being available to reprint. Additionally, if your account is disconnected, you can view/print past bills for up to 6 months after disconnection by signing in to My Verizon with your User ID. Disconnected accounts cannot sign in using the ten digit mobile number. If you've forgotten your User ID, you can retrieve it here: https://secure.verizon.com/account/forgot-user-id/start
As a final alternative, we can also validate an account in person at one of our corporate locations using a valid ID. To find the closest corporate store in your area, you can use our Store Locator here: https://www.verizon.com/stores/
If you still require assistance or have any questions, please contact us for support.
~Izzy
-Harry
Resolution Update: By partnering with support, the issue of the itemized bill was resolved. If others encounter similar problems with accessing a bill, we offer a few options to help with this.
Bill reprints can be sent through the mail by our support team, with the past 10 years being available to reprint. Additionally, if your account is disconnected, you can view/print past bills for up to 6 months after disconnection by signing in to My Verizon with your User ID. Disconnected accounts cannot sign in using the ten digit mobile number. If you've forgotten your User ID, you can retrieve it here: https://secure.verizon.com/account/forgot-user-id/start
As a final alternative, we can also validate an account in person at one of our corporate locations using a valid ID. To find the closest corporate store in your area, you can use our Store Locator here: https://www.verizon.com/stores/
If you still require assistance or have any questions, please contact us for support.
~Izzy
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