My job posted a link for a discount of 25% off each line so I signed up. What I didn’t know was that this discount was not available with my unlimited plan and asking for this discount removed my first responder discount. The certificate that I originally had to qualify for the first responder discount no longer applies, so now my bill has increased by $35.
After speaking to four representatives the last person said they would put in a form to the offline team who would likely give a loyalty discount on the account. But they didn’t know how much this would be, when it would happen or how I could follow up. They said it should be automatic and reflected in my account. I just would like that my bill not be greater than before I applied for the current discount. Has anyone had something like this happen with a successful outcome?
Beth55, thank you for sharing these details with us and we understand how important it is to receive your eligible First Responder discount. You shared that the certificate that you originally used to qualify no longer exists, can you elaborate on that for us so that we can better understand? If you still qualify for the First Responder discount, did we recommend having you re-apply for the discount online?
-Andi
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