Easiest Way to Reduce Bill to what it was just 45 days ago

[CCarlMcSwain1990]

This is a 73% increase in my Nov to Dec bill, then it levels off to only a 38% increase (from $161 to $223).   What in the world Verizon?   This is  Do More/Play More plan with 6 lines.  All were BYOD, and then I feel like I messed up by getting a phone  on one of the lines about 6 months ago.  I have the cash to pay off the phone if necessary, whatever is needed to get this bill down to what it was since I started with Verizon around 20 months ago.   To be frank, I hate to call customer service- it is a real roll of the dice, and then about 1 hour later, I don't know if my nerves can take it.

How can I get this bill down, and get these loyalty credits back?

[Charl2]

I have a similar situation. I was told by online rep that to upgrade I had to get new numbers than cancel my old numbers. I agreed about 10 minutes later I thought didn’t sound right so called in and cancelled. And was told I could upgrade and all would be taken care of. I now have a 805 bill for 1 month . I have contacted in store and online and call in and still they keep saying my tickets are resolved but I still have an 805 bill. And I have total 2 lines . Everyone says rest assured it’s taken care of but is not. I have been customer 18 years - and this is the Thankyou I get. Great job Verizon 

[vzw_customer_support]

Hello CCarlMcSwain1990,

I would be concerned too if my bill was different than what I expected. We will be happy to review your bill together and help explain your charges. We will be sending you a Private Note. 

-Christopher