Feeling Cheated

[loyal5]

I made an appt at my local Verizon store to upgrade two of the three phones on my Verizon Business Phone plan.

The store agent told me I was entitled to 2 free phones.

Yesterday I got my new  Bill, which went from 98.00 to 288.00

2 lines were added to my bill along with 167.00 of equipment charges.

I did not ask for two new lines.

I called Verizon support and the agent said he could not understand the bill and said he could not help me and to return to the store.

The store does not take phone calls, one needs to visit the store.

When returning to the store, I showed the Manger my old and new Verizon Bill.

He said if your not happy, I must return the phones, in their boxes,  to cancel the purchase.

I am a twenty year Business Customer and feel used and abused.

I expect better from Verizon.

Are my expectations to high?

[vzw_customer_support]

We truly value your 20 years of loyalty and would like to apologize for this experience, loyal5. Stopping into the same store to have your purchase and bill reviewed was a great idea. The store will be able to provide the right steps to ensure your billing and account are corrected. If you have any additional concerns with your business account, we would recommend reaching out to our Business Support team directly at 800-922-0204. I'm confident they will be able to assist with the next best steps as well.  

-Danielle

[SynthpopAddict · Accepted solution]

I suspect the store employee got things mixed up, as the free phone promotions are usually tied to getting new lines and I thought for personal accounts?  If you have a Verizon contact person associated with your business account, I'd talk to that individual.  Or go to the Business section of Verizon's website to find some other phone numbers for calling Business Support.  The 0204 number in the earlier post is a catch-all contact number where you could get lost in the sea of calls coming into it.  Unfortunately, the reps who hang out at the forums have stated elsewhere they can't access business accounts either.

Moderator: Here is the best place for contact information: https://www.verizon.com/support/contact-us/ > go to more options > view business number and hours.