Today (8/4/24), I had a scheduled call at 11 AM with a Verizon agent to switch from T-Mobile and trade in my old S21 for an S24 under Verizon's promotion, which offers 36 months of statement credits, essentially making the S24 free. This phone line is being added to my current 5G internet plan that I sent up at the end of May. During the call, the agent mistakenly initiated the port process to take me off T-Mobile's network, causing our call to disconnect. As a result, I could no longer make or receive calls on my S21 and had to visit a Verizon store since I didn't have another phone to contact them back.
At the store, I was informed that I would need to pay $99.07. When I inquired about the charge, I was told it included taxes and fees. Specifically, there was a $49.99 "Ready? Go" fee for in-store service, which I was unaware of until I researched it online. I felt this fee was unjust since I was forced to visit the store due to the initial call being disconnected, which was beyond my control.
Additionally, there was a sales tax charge of $49.08 (6%), which seemed high. Later, when I logged into my Verizon app to check my upcoming bill for next month, I saw that I would owe nearly $300, including a $35 upgrade fee and a $35 activation fee. The store representative mentioned that the activation fee could be waived, but I believe the in-store fee should also be refunded due to the Verizon agent's error.
This is my first experience as a Verizon mobile customer, and after just one day, I already have concerns. I hope Verizon will understand my situation, believe my story, and remove these two fees to restore my confidence in their service.
