Today (8/4/24), I had a scheduled call at 11 AM with a Verizon agent to switch from T-Mobile and trade in my old S21 for an S24 under Verizon's promotion, which offers 36 months of statement credits, essentially making the S24 free. This phone line is being added to my current 5G internet plan that I sent up at the end of May. During the call, the agent mistakenly initiated the port process to take me off T-Mobile's network, causing our call to disconnect. As a result, I could no longer make or receive calls on my S21 and had to visit a Verizon store since I didn't have another phone to contact them back.
At the store, I was informed that I would need to pay $99.07. When I inquired about the charge, I was told it included taxes and fees. Specifically, there was a $49.99 "Ready? Go" fee for in-store service, which I was unaware of until I researched it online. I felt this fee was unjust since I was forced to visit the store due to the initial call being disconnected, which was beyond my control.
Additionally, there was a sales tax charge of $49.08 (6%), which seemed high. Later, when I logged into my Verizon app to check my upcoming bill for next month, I saw that I would owe nearly $300, including a $35 upgrade fee and a $35 activation fee. The store representative mentioned that the activation fee could be waived, but I believe the in-store fee should also be refunded due to the Verizon agent's error.
This is my first experience as a Verizon mobile customer, and after just one day, I already have concerns. I hope Verizon will understand my situation, believe my story, and remove these two fees to restore my confidence in their service.
Solved! Go to Correct Answer
Third party retailers can have different fees and policies beyond what Verizon requires. It sounds like that's what happened to you. Unless it was a specific promotion, the upgrade fee or activation fee isn't waived. Purchasing online used to be one way the activation or upgrade fee was waived by Verizon Wireless, but I haven't seen that particular promotion in a long time.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Did you pick up the phone at a corporate store or a third party retailer? The sales taxes percentage sounds like a normal percentage. It is calculated based on the retail price of the phone and depending on which model you selected was either $800 or $860. An activation fee or an upgrade fee is also normal. Not sure if they charge both for a new line of service though. It's been a while since I purchased a new phone from Verizon. I also wouldn't have initiated the purchase during a call with a rep either as I prefer to utilize the website for any purchases.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I ordered through a 3rd party retailer. I thought the upgrade fee was for existing customers, and can't new customers get the activation fee waived?
Third party retailers can have different fees and policies beyond what Verizon requires. It sounds like that's what happened to you. Unless it was a specific promotion, the upgrade fee or activation fee isn't waived. Purchasing online used to be one way the activation or upgrade fee was waived by Verizon Wireless, but I haven't seen that particular promotion in a long time.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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