Final Bill

[StarrD68]

I cannot get a final cell phone bill. I had billing issues for over a year, was in a store every 6 to 8 weeks and each time they found something wrong on Verizons side, finally decided the fight was not worth it so I ported out to another company on April 1 of this year. I received the email stating by final bill was ready on April 10th. I followed the instrutions for no longer being a customer and no matter what I did it didnt work. I then called in to customer service and they told me once I port out I can no longer get it, (even though it gives instructions on how to), but assured me I would receive a final bill in the mail,  but she would also print and mail it out and if I wanted I could also go into the store and they could print for me too. I went into the East Peoria Il, store and they could not get it, put in a ticket and it came back with "since recent update, the system is working as it should"  I had several text messages back and forth with Mark as he escallated to his DM and came back with the same. They cannot access them anymore. I still have these messages. I called the customer service back the 3rd week in April,  (after they pulled $1,387 and some change from my account) and again was promised by Thomas it would be printed and mailed to me  it.  (Having a 830+ credit score would have been even more livid had it not because obviously I would not have been able to pay it since no one can pull my bill and I cant sign in anymore. I called on Monday (June 3) to talk to a manager, Alexis told me he would be happy to but had to get my info to provide to the manager. After verifying the address they have IS correct he then told me he would print and mail it. I again deanded a manager and he calmly said "He is in a meeting" .. Angrily I said "Of course he is" and I demanded a call back. Here is it afternoon of June 5th, (almost 2 months later, plenty of time even via snail mail) none of the 3 bills ive already been promised have come, it hasnt been long enough to have gotten the 4th bill I was promised, but honestly, I'll be surprised if it comes. I have not heard back from anyone at Verizon. This is rediculous, I don't see how they can pull money and not have to give me a breakdown of what it is for. Not only that, they cost me 500 towards my device payoff as new companies have a time frame that the final bill has to be sent in.  I cannot be the only one. I will start finding others with the same issue. 

[datapower]

Hello @StarrD68 ,
We understand how frustrating it is to deal with billing issues after porting out, especially when Verizon has already withdrawn funds but has failed to provide a final bill.

Key Issues Reported

• Final bill inaccessible online despite Verizon’s instructions for former customers.
• Multiple promises from Verizon representatives to print and mail the bill—none of which have been fulfilled.
• Store visit resulted in a ticket submission, but the response was "system is working as it should," leaving no resolution.
• Escalations to managers have led to delays with no follow-up or accountability.
• Financial impact—without the final bill, customers may miss reimbursement deadlines from new carriers for device payoff credits.

What Needs Clarification from Verizon?

1. Why are final bills inaccessible after porting out, despite Verizon’s own instructions stating otherwise?
2. Why have multiple promised mailings of the bill failed to arrive?
3. What alternative methods can customers use to obtain their final bill?
4. How can affected customers escalate this issue beyond standard customer service channels?

Next Steps for Customers Facing This Issue

• Request escalation via Verizon’s Social Media Support (Twitter Support).
• File a formal complaint with the FCC or CFPB if Verizon continues withholding billing details.
• Gather evidence (texts, emails, store visit records) to support claims in case further action is needed.

This issue seems to be affecting multiple customers, and Verizon needs to provide clear answers and a resolution.

[vzw_customer_support]

I certainly understand the importance of making sure you receive your final bill, StarrD68. I know how I would feel if I had the same experience as you, with the inability to access my account online, and the multiple requests to have the bill reprinted and mailed to your home address. Even the visit to the store and the subsequent escalations in getting your final bill. I would be happy to take a look into this matter for you, as it is odd that both the store, and the reprint requests we submitted yielded zero results. I do also want to be transparent with you, that without My Verizon access, the only option we have is to offer a bill reprint via USPS, but if that is not working, then we can certainly lift that up to our IT Help Desk to find out why. 

Since I will need account access to help, please be on the lookout for a private message from me.

-Joseph

[SynthpopAddict]

I can't speak for what's going on with the snail mail bills, because final bills are supposed to be sent via USPS and some former customers get them, others don't.  Have you tried checking the one-time bill pay site:

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

to see if any details appear there?  Maybe you can send a screenshot to your new carrier for the "pay off your old contract" promo.  From what I've read in the forums, it looks like it takes 2 billing cycles for everything to clear out of the system; your first "last bill" is for the last month of service you had with Verizon.  Then another "final bill" is sent in about 2 months after you port out, where it shows any other balances due such as for device payoffs.  This was also my experience elsewhere when I left Verizon briefly as it took 2 months for them to send me all the "final bills".