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Paid off 3 devices on my account. Went to upgrade one of my lines and cannot do this due to financing limit. Customer for almost 3 years paid all my bills on time, and the first time I want to upgrade my own line I cannot. Get told pay full retail and ill get bill credits back yet add a whole new line the same thing is free and i could keep my device to trade in at a later date.
Solved! Go to Correct Answer
Resolution Update: By partnering with support, we successfully reviewed the account’s finance limits and clarified device payment plan eligibility. If anyone else is curious, you can learn more about the Device Finance Limit here: https://www.verizon.com/support/device-payment-faqs/#item1
Using the link above, you can view the remaining Device Payment Agreement FAQs, a very helpful guide. If you still need any assistance after reviewing this resource, please contact us for support.
~Izzy
Hi there! We understand your concerns and would like to help out. Send us a Private Message so we can look into this issue for you.
-Cynthia
Resolution Update: By partnering with support, we successfully reviewed the account’s finance limits and clarified device payment plan eligibility. If anyone else is curious, you can learn more about the Device Finance Limit here: https://www.verizon.com/support/device-payment-faqs/#item1
Using the link above, you can view the remaining Device Payment Agreement FAQs, a very helpful guide. If you still need any assistance after reviewing this resource, please contact us for support.
~Izzy
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