Several months ago I switched plans to add a line for my son. In doing so, apparently it was not permitted due to our existing lines, it was not told to us by In Store representative . Wasn't even flagged in system that says not eligible.
When I called support I asked specifically if I need to switch back to old plan. I was told no they will fix it and make sure it is good. I trusted that this would happen.
Next month I received a bill for several hundred dollars lower. I called and was told we received a credit for line credit not being. Everything is good. I trusted again everything was fine.
Two months after (adding new phone line, not being able to switch back to qualifying plan, the extra low bill) being told trust us I was then billed for nearly double. I called two more times and could not get any answers and got fed up with them.
The final straw the broke my 17 year commitment with the company was they made a mistake on their end and were punishing me by not saying this was their mistake. Some loyalty feom Verizon.
Fast forward to now, I still am trying to call back the number to resolve the rest of what I owe for the phones but I can't even get past the computer prompt.
Ridiculous customer service and no satisfaction. Verizon wants money but won't make it easy to talk to someone when line had been disconnected.
All of this could have been avoided if my old plan was reinstated. Why wasn't this done?
We know how important it is to manage your account, and we want to make sure we are able to clear this up for you. To better assist you, we will send you a private message.
~Freddy
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