Fios Bill
d86lenz
Enthusiast - Level 1

Hello, 

I am an existing Verizon Wireless customer and signed up for Fios home internet after I was told my monthly home internet bill would be $25.99.  My monthly home internet bill is $49.99. I have spent over 2.5 hours on the phone attempting to resolve this issue with the Fios team but no one can find the chat record from the night I signed up and no one has been able to remedy this problem. 

 

Some background: my family moved into a new home on November 22nd and I contacted Verizon to check into pricing for home internet. I was told that Verizon would waive the $99 install fee, charge me $49.99 a month for the 300 mbps home internet service, apply a $10 per month auto pay discount, apply a $10 per month mobile plus discount, and a teacher discount through id me (My wife and I are teachers and I am using the teacher discount already for my Verizon Wireless bill). The combination of these discounts would result in a monthly bill of $25.99 or thereabout. Currently,  my bill is $49.99. I have called Fios help desk on several occasions to fix this and have even given the chat id from the night when I set up Fios. It is not resolved still and it seems no one can locate the chat from that night. 

 

This is frustrating because it feels like Verizon offered discounts to get me to sign up but then made it impossible for those discounts to be applied. Has any one had a problem like this? How have you dealt with it?

Tags (2)
Re: Fios Bill
kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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