Fios overbilling issue

Ok did anyone else have a glitch in November? I paid on billpay and it had a glitch and there was an over payment! Verizon refuses to take responsibility for it. This is very frustrating.

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Re: Fios overbilling issue
Moderator Emeritus

Hi JL82,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.