In January 2024 when wepurchased new phones and added a member, I was promised a monthly $50 credit on our bill for being long term clients of Verizon in addition to being a first responder. I've not received anything yet. The discount was to have begun no later than April 2024. When I called to ask why it wasn't reflected in my bill, I was told the promo was no longer being given. That's not good business to praise a client for their continued faithful support, promise to recognize their faithfulness and pull the rug out from under. Please review and follow through with what is promised. I will become a client of a competitor if this isn't resolved.
MAB1023, we would hate to lose your preference, and we are happy to take a closer look at the discount you were offered back in January of this year. To best assist, we'll be sending a Private Message.
~Izzy
I don’t understand why Verizon is so terrible at following through with deals and promises. It’s been years since I was promised the first responder discount and still haven’t received it. I have been on the phone with so many different people it’s laughable. The last said there sas a problem on the Verizon end with ID.me working on their platform. I was verified and then they created a work order to have the discount added. I was told I would be contacted within a week to be informed the discount was applied. It’s been way more than a week….there are cheaper and other options than Verizon, not to mention how much money I’m still wasting. Fix this or I’m leaving
Hello, Mvpbigc2275. Help is here as you definitely deserve some answers regarding your first responders discount. We would never want to see you leave us and my apologies to hear of your experience with this. I have sent you a Private Message for further assistance.
-Natasha
Verizon baits first responders with a fictitious discount. They send you into a death loop on their website to “re-enroll” when they on a whim remove the discount. Then by the time it’s realized you’ve lost $$$$ and they wind credit you.
We know how important it is to receive the best value for your account. In this case, you can find the steps on how to enroll from the following link: http://spr.ly/6602t89Gq If you have any questions, let us know.
~Freddy
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