First installment

Hannes777
Enthusiast - Level 1

Can someone please help, i took a new phone on contract like 3 weeks back. I had to pay $150 in store before i got the phone. I was told ill get $90 credit from manager it will show on my 1st or 2nd installment  My 1st installment was like $174 now yesterday.my bill shows paid, but the money hasnt deducted from my bank account? Why? 

 

Was the $150 i paid in store the activation and 1st installment?? I can see that i got the $90 credit though.my acc shows paid but nothing has been deducted from my banks side.

 

 

Any help or answers?

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vzw_customer_support
Community Manager
Community Manager

Hey Hannes777, we can help look into this for you. We will send a private message. 

-Rosie

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vzw_customer_support
Community Manager
Community Manager

Thank you for reaching out in reference to your first installment payment question. We had sent Private Message to continue the discussion related to how it was reflecting on your bill and on your bank account. To provide you with the most accurate answer and address your situation, we will need to continue in Private Message to fully resolve the concern. Please let us know if you still need help and feel free to reach out to us.

 

-Sarge

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