Dear Verizon Support,
I am extremely frustrated with the lack of resolution regarding my router deposit refunds. I initially reported this issue over five months ago and was informed that my case had been escalated. However, no one has contacted me, and the issue remains unresolved.
I have spoken with Verizon customer service three separate times, and each conversation ended with vague assurances:
- "You will receive the payment soon."
- "It will be reflected on your bill."
Yet, I am still waiting for my refund. This situation is unacceptable. I need a clear and immediate resolution—not empty promises.
Please provide me with a direct point of contact who can resolve this issue now, along with a specific timeline for when I will receive my refund. If this is not addressed promptly, I will be forced to explore other avenues to escalate my complaint.
I expect a response with a concrete solution as soon as possible.
Sincerely,
MrCuarter
