I have not received any information how to redeem the free tv. I look under services perks and there is nothing there. It is on my order confirmation and that's it. It said verizon would email me but no email.
Getting a free 65” Smart Fire TV on us is a great deal, and we want to make the process of redeeming it as easy and straightforward as possible.This promotion is available when you purchase select devices, open a new line on a new account, and activate the line on the Unlimited Ultimate or Unlimited Plus plans. It offers you the choice of receiving that device at a discounted price by receiving monthly credits on your bill as long as the Device Payment Plan for that device remains active or a free 65” Amazon Fire TV.When you complete your purchase and make the choice of receiving the free 65” Amazon Fire TV, you’ll get an e-mail confirmation with your redemption date information. You’ll also get another e-mail 30 days after redemption with information on how to redeem as well as additional reminder e-mails. You have 60 days from the redemption data to redeem the promotion.To redeem, you will need to sign into your My Verizon app or the My Verizon website, scroll down to Make The Most of Your Plans and click on the Get an Amazon Fire TV on us tile. From there, you’ll be taken to Amazon to complete the purchase. At the end of the checkout process, the cost of the TV will be $0.00 and shipments usually take 2-3 days from redemption.If you are unable to redeem, please let us know and we can work with you to find a solution to this problems. We absolutely want you to get every single promotion you qualify for.
**Edited to add the required new account for the promotion.
I’m waiting for that information as well, I purchased mine in December
Me as well, I opted to not get the phone for free and picked the tv instead. I can’t see anything on my service perks or on my contract. Hoping that this was not a bait and switch.
Hello, Texastop08. Help is here. Please tell me more. Is this regarding Verizon Wireless or Verizon Fios?
-Natasha
@Kay2711 wrote: I’m waiting for that information as well, I purchased mine in December
Kay2711, it's cool you're going to get the Amazon Fire TV. For sure we want you to get that, and we'll run through the redemeption process so you know what to do.
The first big thing is, there is a 30-day wait after the activation of the qualifying device. Once those 30-days have passed, you can then see the tile in My Verizon for you to claim. It is located under the 'Make the Most of Your Plans' section, and will be labeled 'Get an Amazon Fire TV on us.' You'll click it, review the Terms & Conditions, then you'll be taken to Amazon to complete the order. If you by chance don't have an Amazon account, they'll ask you to make one. Once signed-in you'll then proceed with the order via Amazon.
If the full 30-days haven't passed, please wait for that to complete. If you're past that, please check My VZ and let us know if you can redeem there.
-John
It's been 30 days for me and I don't see anywhere on where to redeem It.
Hello, Cadillac417. Help is here. Please tell me more. Is this regarding Verizon Wireless service or Verizon Fios?
What a great promotional offer. We get the frustration when the redemption process is not working as expected. Have you received the Redemption email or see the Redemption tile on My Verizon Online? When was the date of activation? Please check spam for the email that is listed on the Verizon account.
-Deb
I don’t need help with my service, my question is I purposely opted out of the free phone for the tv. I purchased in Jan 2nd, picked the plan and the phone that would qualify me for the tv and I see nothing anywhere about this on my account or anything. I’m paying per month for the phone so I should be getting my tv otherwise then my phone should have been free ans I would have chosen a cheeper phone package. It’s kinda a bait and switch
I have the same problem. I have not received an email that I was told I would get after 30 days of my Verizon account being activated.
Hello Booh. Let's look into this together. When did you start service? Are you able to see the redemption tile in My Verizon?
Once those 30-days have passed, you can then see the tile in My Verizon for you to claim. It is located under the 'Make the Most of Your Plans' section, and will be labeled 'Get an Amazon Fire TV on us.' You'll click it, review the Terms & Conditions, then you'll be taken to Amazon to complete the order. If you by chance don't have an Amazon account, they'll ask you to make one. Once signed-in you'll then proceed with the order via Amazon.
-Joe
I signed up in early January and the redemption tile is not there. Kelvin on Saturday advised me where it should be and it’s not there
Thank you for those additional details booh. We are concerned to hear that the redemption tile is not showing for you. When we worked with you on Saturday, did we take any additional steps towards a resolution for your concern? Just wanting to confirm any additional steps that we may have taken so that we don't have you repeat any steps.
-Andi
No other steps were taken with rep he just sent a ticket
booh, thanks so much for this info. We can check your account for a status update. I have sent you a Private Message.
I haven’t received an email to redeem either
@ss5622 wrote: haven’t received an email to redeem either
A Fire TV is a cool item to get, and for sure if you qualify I want you to be able to claim that. As part of that, I want to ID the specific promotion. So I can get those details, sending a Private Message.
Yep, I got screwed out of this deal too. Been a headache getting in touch with someone just for them to ask me the same questions over and over again. Misleading advertisement.
Hello, Distantone316. Help is here as we don't want you to feel this way. Please tell me more as we will be reviewing this with a fresh set of eyes. Is this regarding Verizon Wireless or Verizon Fios?
I had a representative help me do a in store pick up on March 9th 2024 and was told I qualified but am now being told 30 days later that it is only for new customers and not just add a line. The promotion for the third party store was just to add a line but it seems like other people did there’s much earlier so I’m not sure if mine is a different promotion or if I got lied to.
Dalton9, we want to make sure you're able to get every single promotion you qualify for and we're here to help. We're sending you a Private Message shortly
~Jesse
Got told I qualified from a representative that helped me do the order and turns out it’s only for new accounts and multiple reps over the last 30 days have told me that I qualified and I got told finally that it was only for new lines and Verizon refused to fix the mistakes made by the representative that helped with the order and the others after that that also confirmed I qualified. It’s just a runaround when trying to get a solution.
Dalton9, thank you so much for this information. We can definitely check your account to confirm the eligiblity for the promotion in question. We can also submit feedback on the rep that provided incorrect information, but I do want to set proper expectation, if the account shows you are not eligible, we will not be able to provide the Amazon TV. I have sent you a Private Message for further assistance.
This is not correct. It has to be a brand new account not just adding a line with a select device.
I am also having this issue. More than 30 days and no TV offer. I’m outside of my buyers remorse period. Seems pretty convenient.
Hello, Ccox9489, we know it's important that you receive your promotion. For the Amazon Fire TV offer, your phone will have to be active for 30 days before you are able to claim your offer. What was the purchase date for your device?
-Lauren
They don’t tell you that it has to be a brand new account. I was told by multiple representatives that I qualified and found out after my 30 days that I was lied to and Verizon won’t hold up their end and fix their mistake.
Well if that is the case how come I was able to redeem my promotion on the. 18 th of April when I activated on the 5 th of April and that order was placed by an agent per the request of her supervisor due to issues they are having with the emails asking which promotion you want to redeem the tv or the 200$. I was told that the tv would be here on the 3 rd of May which I took off work for and upon not receiving any tracking information I called and have got nothing but multiple stories and scenarios the bottom line is the agent placed the order on 18th of April was told it would be her on 5-3 and I was not contacted of any changes or back order or anything now I get told I have to wait 30 days to order ok well sorry that order was placed but someone chose not to fill. I think it's time to contact my attorney general and the FtC this clearly is against any and all laws in place in my state and federal guidelines.
Hello, RhonRaw5, thank you for those additional details regarding your order. You mentioned you activated your device on April 5. You will receive an email 30 days from that date to redeem your offer. From there, you will then have 60 days to redeem via the tile in My Verizon. Please let us know if you have any additional questions.
I am having the same issue and whenever I try to chat with support they act like they have never heard of the promotion.
Bobbymunizza3, we understand how important it is to redeem for your eligible offers? Has your eligible purchase been activated for at least 30 days? Have you checked both your inbox and spam folders for an email regarding the offer? We are here to assist.
Yes it has been 30 days and no I have checked everywhere and did not receive it.
I also have the same problem. No email. No anything. And I'm a new customer.
I have the same issue? Any luck with this
Hello, Richard89. Help is here as we always want to see our customers receive their promotion. We are overjoyed to have you as our customer as well! Please tell us more. Which service did you begin to qualify for the promotion in question?
On the line w/customer service now. Will keep you posted
Any response??
@vzw_customer_support wrote: Thank you for those additional details booh. We are concerned to hear that the redemption tile is not showing for you. When we worked with you on Saturday, did we take any additional steps towards a resolution for your concern? Just wanting to confirm any additional steps that we may have taken so that we don't have you repeat any steps. -Andi
Did you receive at this point??
I was told I am eligible for the tv and never got an email after signing up. Also, no email after 30 days. Seems like something is up with all these complaints
Hey there, Jdubu1, we're here to help with your offer. Can you please let me know when your purchase was completed? What device was purchased at the time?
I am having the same problem I have made several phone calls each one with a different story as to why it hasn’t come to pass yet. Very frustrating
I’m having the same issue I still haven’t received an email
I have not received emails or gotten anywhere with phone calls on this subject and I am 45 days into being a Verizon customer everyone one I have talked to has given me a different story one said when the thirty days was up it would appear on my Verizon app to redeem the offer for the tv and it never appeared on the app one said that I would be receiving an email with in a week to redeem the offer and still no email and now on hold as they now say they have to validate that I qualify for this offers which after I qualified at that store and with the other phone call now they say that have to escalate it again for the third time and should be resolved in 3 to five days sometime g is very wrong with this
We understand the importance of being able to redeem any available promotions. Please tell us, have you tried checking your spam folder? Sometimes emails can be redirected. ~Geo
This has been happening to me too, otp at the moment so we will see
Have to wait another 30 days so we’ll see
I’ve also had the same exact problem. And to be honest based off of the rest of these replies this seems like it’s about to be a frustrating experience.
It’s been 30 day’s now and no email are nothing yet
We're sorry to read that you have not gotten your offer. Is the offer on your My Verizon account?~Peter
I know how important a promotion like this would be for me, ZonkedHeart. It sounded like you were on the phone getting some support, and I wanted to check in to see if you were able to get the help you needed with this offer. If you haven't please let us know and I would be happy to take over.
-Joseph
We want to make sure that you don't miss out on this great deal, and we'll be glad to help out. What issues are you having with the promotion?
~Freddy
Yep im close to day 50 after device was activated. Still waiting haha the crazy thing is I had no problem getting an xbox series x from them in january.
Hello Stretchh
We are here to help. What device did you upgrade to? When did you upgrade?-Joe
I add a new line to my account and qualify for the TV well the offer pop up this morning on the make make most of your plan but now when I click on it t there’s nothing to click to redeem the promotion all it is doing tell me about the promotion but I don’t see any to click to claim it
We definitely want to help ensure you're able to claim your offer, Stretchh. Can you let me know what device was purchased to qualify for the offer? On what date was the purchase made?
Thank you for those additional details. We will need to take a closer look at your account. Please be on the lookout for a Private Message.
-Melissa
Marvin to John it said I can’t send anymore private message because I reach the max amount
I am going on 2 months on trying to get this tv. After speaking to 3 different agents and 2 different supervisors. After taking off work for the 2 different dates I was told it would be here I lost my job and I am sure it was due to me requesting off. The order was placed on 4-18 but never filled. Was told on May 10th someone messed up my account regarding which promotional item I chose they said that needed fixed and I have no idea what that was about because I never spoke of anything other than the tv. And here I am today I tried to speak to 3 different agents and the last one couldn't even locate my account and I had invested an hour of my time in again and got nothing yet again. This is becoming such a hassle just to get a promotional item I guess most people just give up but they seem to not have any problems when it comes to asking for money or receiving money just issues with producing things that promise will be sent or coming up with some random reasons why they are not upholding their end on getting these items sent out. I am really close to moving companies
It’s like we are just puppet in strings no one to help but I’ve learned my lessons won’t let VERIZON play me again with no promotion offer
Hey there, Stretchh, we want to help ensure this issue is resolved for you. We have sent a Private Message so we can continue to help. Please send us a reply there.
Don’t see the private message
I know a person should not have to go through all of this and after calling again today I get told the only thing I can do is do another escalation ticket and my response to that was let's keep doing things that obviously doesn't work until it's at the 60 days I am done playing this game I am doing what I should have done a long time ago and switching careers they can't be any worse. Good luck I hope you get yours resolved or just leave the headache and abandon ship like I am doing. If they put as much effort forth as they do with collecting monthly payments and apply that same effort on following through with giving the customer the promotional item or items they qualify for for they would not have this issue. Good luck in whatever direction you decide for me I know that it can only go up once I make this move
We are here for you. Please tell us, what process are you taking to redeem this promotion? What issues are you experiencing? ~Geo
I feel you I’m just hanging in there they told me today they are doing a escalation on mine on within 6 days I should get a email are what ever I’m not holding my breath at all can’t believe that is only one person so far got through and it was because the contact the BBB
I’m also dealing with Verizon not sending the email it’s been 39 days that the phones have been active. I’m on with support and they keep telling me that I have to wait 60 days but that is not what is stated, it states the devices have to be active for 30 days and we will get the email and then after we receive the email it will be 60 day to redeem the offer. This is very frustrating
We're here to help with your concern regarding the TV offer. Are you able to see the offer on your My Verizon account? ~Peter
No I am not I cannot find it anywhere
Thank you, let's have a closer look at what is going on. We will need to pull your account so be on the lookout for a Private Message.
I’m going through the same problem with this promo, no emails. After a couple days the promotion showed up on My Verizon App but there was no way to actually claim it with nowhere to click. Then it disappeared and there’s nothing absolutely no email communication or way to claim this TV. I think this is a bad look for Verizon seems like I got played.
The worst part is that we get locked in to a 36 month long agreement and don’t even get the promotion promised
Hello, Emma25. Help is here as we always want to see our customers gain access to their promotion. Please tell us more. When did you begin the service that qualifies you for the promotion in question?
SAME PROBLEM! They refuse to fix it!!! I switched in March ONLY because of this promotion!! Now they say I can’t get it. I have reported to the BBB.
We all in the same boat at the moment they told me to wait till 60 days so I’m patiently waiting and see hang in there for now
Yeah we all fighting for the same thing they gonna bring you round and round in circle so wait for the 60 days to pass
If you read the the comment each time Verizon customer service replies they all ask you the SAME QUESTION and they all give the same solutions the gonna frustrate you to your bone
I'm having the same issue. They told me someone applied the wrong promotion and now I have to wait an additional 4-7 days to see if gets fixed.
