Free Phone

gjw1957
Newbie

I am paying for a phone that was to be free to me. I have call Verizon 2 times. I have to the store 3 times. I am getting tired of run around.

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4 Replies
Oramos24
Enthusiast - Level 1

This just happened to me as well. Beyond frustrating. For of my 5 phones are now full price out of nowhere. Only switched because of the promotion where the phones would be free  

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vzw_customer_support
Customer Service Rep

gjw1957, We certainly want you to receive any promotions that you qualified for. Please watch out for a private message from me. I'd like to pull up your account and see what's going on with this device and the associated charges. -Sara

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gjw1957
Newbie

It's just worth me keep verizon service. That i am paying for.

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vzw_customer_support
Customer Service Rep

Hello, gjw1957, we're standing by to help with your device offer. So we can continue to assist, please meet us back in Private Message.

-Lauren

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