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Frustrated with your Temporary PIN Requests!!!

no-more-holds

I go in to accounts and services, I get a popup that states:

Your security is important to us - just one last step to get full access.Close

Full Access makes managing your account even easier.

Make changes to your service
View your bill in full detail
View your calling records

there is a button on it that says click here to get full access

I click the button

then i get>>>>>

Get a Temporary Identification Code (PIN)

In order to get access to the more sensitive details of your account, you need to request a Temporary Identification Code. (This is a security measure to protect your personal information.)

Don't worry—it's easy and you'll only have to do it once.

Ok... then it gives me 2 options

1) Phone Call/Message to XXX-XXX-(deleted numbers for privacy, but they are the last 4 of my phone)

Code expires in 7 days

2) U.S. Mail to the address on record for this account.

Code expires 30 days after your request (allow 7-10 days to receive code)

OK...

so i select by phone and i get

Request a Temporary Identification Code

Request being processed for XXX.XXX.XXX my number

You will receive a phone call with your temporary code shortly. (If you don't answer, we'll leave a message.) This code can only be used once and will expire in 7 days.

I have done this several times on different days and NEVER got my pin

OK...then i try the mail option and get this

Code sent to the address on file for this account.

A temporary code has been sent to you. This code can only be used once and will expire in 30 days.

Did this a while and NEVER got my pin.

I have spent way too much time on the phone with support for various reasons including this one since I started my new service. NOBODY can ever help me. they weren't even sure what I was talking about when mentioning temporary pin.

They told me to try the mail option, as you see above that does not work.

So Now what do I do???

I cant get full access to my account and none of your options work.

I won't spend another second on the phone with support, so please someone from Verizon that is truly knowledgeable on thi , s problem help me solve this. I have tried this in the safari, firefox, opera and chrome browsers all the same outcome.

Comments

tns2

Always puzzled by people talking about a temporary pin. As far as I know the pins are only used for phone and not the website.

no-more-holds

its something new if you recently purchased service. I am a return customer to verizon from optimum (after only 4 months). Previously my other account did not need to do this.

it appears that without this temporary pin which seems to be for verification, you can't make changes to your account online.

its for 1 time use just to verify.

But whatever system they have for requesting the PIN does not seem to function properly for some people.

[Deleted User]

Hi no-more-holds,

Sorry you are having difficulty obtaining a PIN to access your account online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Bellino

I am at the local libray now. my other e-mail account is {edited for privacy} When I got my letter with the temp PIN

when to the 4th paragraph and inputed the web address www.verizon.com/registertoday It did not work, advise me to get a temp PIN. SO, e-mail me when someone replies HOW when I can not access my verizon account.

[Deleted User]

Hi Bellino,

Sorry you are having difficulty with the temporary PIN. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

mdw262

Hey LawrenceC!

Try as I might, I can't seem to view my online bill. Though I've requested a termpoary pin numerous times - on different computers and through the My Fios App - I've never received a response.

Disclaimer: This my be a case of user error but I think I need your help.

Thanks in advance.

Best,

mdw

arlingtontv

I have the same problem - I need Temporary Identification Code and only mail is the only option but then after I select the option, I get a message that says "Unable to Process". I've done this almost daily for over two weeks and called, but to no avail. Nobody seems to know what I mean... Please advise soonest so I can access the details of my bill.

[Deleted User]

Hi arlingtontv,

Sorry you are having difficulty obtaining a temporary PIN. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

no-more-holds

I still never got my pin number

[Deleted User]

Hi no-more-holds,

Were you contacted by the eCenter team?

mary289

I have tried to sign in but the computer just keeps gong to unable to show this website. I try to call and I have to have a pin number to continue. I don't have a pin number that I know of Can you help me.thank you for your time.

no-more-holds

If they called the house number (verizon associated) probably never got it. We never take those calls because they are only sales calls. Best way to reach me is at my optional number on the account which I have mentioned that it is the preferred contact number. I don't think that my request for that has been honored.

[Deleted User]

Hi no-more-holds,

An agent called your bill-to-number and left contact information for you to reach them.

[Deleted User]

Hi mary289,

If your browser is unable to display the website, try clearing the browser cache and cookies.

tkoz1

I have requested and received 5 PIN codes in email for access to My Verizon services (something new VZ is asking me to do), but every time I try to enter these new PIN codes it says I "Must first request a PIN code" (odd error loop of some kind)?????

[Deleted User]

Hi tkoz,

Sorry you are having difficulty with your online account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Slingblade2

Having the same issue needing and using the PIN on the VZ website. When trying to request the PIN I would get a message saying "sorry, unable to process the request". This was resolved by calling tech support and being transferred to eCenter support. Once the SMS message with my PIN was sent the second problem with the PIN started. I enter the PIN from the SMS and get "We are unable to process the request at this time. We apologize for any inconvenience. Please try again later." Calling back to eCenter support i get a tech that actually asked me "what do you want me to do". His instistance that it was a temporary issue and I should try the PIN again in a few hours could not be swayed be the fact the PIN is only good for TWO hours. There has to be a better way to get support for this problem? Each time I call back to the eCenter it is assumed I am unable to log into my VZ account. The support at eCenter has no idea that they are the point of contact for PIN issues.

lsg11

I am having a similar problem. I have been a customer for a few years (FIOS TV and internet - no phone) and all of the sudden have gotten this message that they need to do one more thing - to send me a tempory pin. The only option it gives me to send me one in the mail (and will take 8-10 days - what if i want to get my bill today?). When I select to have them mail it to me, it says, We are unable to complete your request-please try again later?!?!?!

How am I supposed to print my bill? I have had this online account for years and now it has locked me out?

Can someone in verizon please contact me through my email address on file and try to help me?

Thank you

[Deleted User]

Hi lsg1,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

soulsteelgray

I've been having tons of problems with this too. I can't request a temporary PIN by snail mail (it says there's an error) and it doesn't give me the option to receive a pin by email or phone call. Please help!

Kamezz

I'm having the same issues.. asking for temporary identification code but when I try to request one, keeps getting a error message.. Been going on for over a month now.. Need something done about this asap. Cant make any changes to my account/services

ElizabethS

Hello soulsteelgray

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

ElizabethS

Hello Kamezz

Verizon_Support

So sorry for the delayed response.

We have a team readily available to help you reset your access by phone

They will need to secure your account, just as a heads up

~Jess

biehn

I am having the same issue. I go to request a pin code by mail (about 10 different times) and every time it tells me the service is temproarily unavalialble. My bill was $70 higher than the previous three months and now Verizon won't even let me view my bill. But I still have to pay it on time. This is outrageous.

ElizabethS

Hello biehn

chase1019

Verizon Moderator

Please have someone contact ASAP. I'm having difficulty receiving my pin number as it's being sent to the wrong address. Thank you.

[Deleted User]

Hi chase1019,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

kirby1088

I have now talked to 6 different people on the phone and not a single person can help me with this message. Seems like no one knows what this even means. I have been transferred from billing to tech support then back to billing then back to tech support in a "warm transfer" and no one knows what this means. They remoted into my computer because they didnt believe I was getting this message. I am at the point that I just want to cancel my service. I was trying to purchase more service but definitely not after this. THis is pathetic!

[Deleted User]

Hi kirby1088,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

kirby1088

Seems as though I missed the call from verizon, I was stupid enough to call back in and expect them to point me to the location of the department that called me so they can help with this issue. Nope! No one at their call center can pinpoint who called me and once again no one knows about this issue nor how to fix it. GREAT SUPPORT!

boff2k

Wow....its been a year and I see that this was an issue back then. I'm having trouble now! Live chat doesn't help since they don't know what I'm talking about. I need help on getting my temp pin.

VadimatHome

Dear To Who Ever Can Solve This Major Problem,

I'm having the same issue needing and using the Temporary Identification Code (PIN) to get full access to my account on VZ website. I can't get Full Access to my Account. I can only request a PIN by Mail since I don't have a Home Telephone Number associated with the account. When I tried to request the PIN I would get a message saying:

Request a Temporary Identification Code

Unable to process your request.

Please try again later.

This issue is not resolved and I've called tech support three times this month. Would call and they would transfer me to eCenter support and other technicians.They didn't understand what I was trying to explain. I even had a tech use Remote Assistance, with no luck. Can anyone assist me, I need to get Full Access to my Account ASAP. Is there has to be a better way to get support for this specific problem? Each time I call the eCenter it is assumed I am unable to log into my VZ account.

ElizabethS

Hello VadimatHome

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

u94

Can't get my PIN code for full access to edit my account. Keep getting this message after numerous attempts to get one through my phone or email.

"Request a Temporary Identification Code

Unable to process your request.

Please try again later."

My contract is up in TWO DAYS, so I would like some help over here to get this fixed asap.

Thank you.

[Deleted User]

Hi u94,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Face-Plants

I know this is meant as a forum for users to help each other but I've had no luck getting in touch with VZ support. Trying to watch any shows online and accessing certain areas of managing my account inevitably lead me to the page requiring that I set up a temporary PIN. My e-mail address and phone # are not choices to send the pin (even though both of those contact methods are verified). My only choice is to receive the pin by mail. I tried choosing to have the PIN sent by mail but I get this error:

Unable to process your request.

Please try again later

I've tried to go through the troubleshooting tree, I select I'm having issues signing in. It displays a phone # for half a second then the whole tree starts back over at the beginning. The only phone # clearly visible is for Verizon Wireless, who I absolutely have NO desire to speak with. Last night, I couldn't even register for the forums. When I tried to, it kept taking me to a page saying "unauthorized access." Having just signed a 2-year contract for your 100/100 triple play package, my first impressions of Verizon support are NOT very impressive. Am I unable to watch online content until after my install date (Feb 2nd)? This is contrary to what my salesman told me. Additionally, I don't see how I'm ever supposed to get a temporary PIN if the only option is by postal mail when the PIN itself expires after 2 hours! I'd sure appreciate an explanation of just what the heck is going on.

[Deleted User]

Hi Face-Plants,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

_dot

it sure would be nice if ANY of the people posting with this problem that actually got the problem fixed would come back and POST YOUR SOLUTION............ANYONE? <insert crickets.wav here>

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